How can we help?

Restore a purchase

Your license comes in the purchase email (a .tidlarklicense file and key). Double-click the file, or paste the key into Tidlark’s activation screen or Settings › License.

Can’t find the email? In Tidlark, open Settings › License and choose Restore Purchase…, then enter the email address you used at checkout, and we’ll send your license to it again. Check your spam folder if it doesn’t arrive within a few minutes, or write to us.

Receipts and invoices: Settings › License › Purchases & Invoices opens your Paddle purchase page. You can also look up an order at paddle.net.

Move your license to another Mac

One license works on 2 Macs at a time. To move it:

1. On the Mac you’re leaving, open Settings › License and click Deactivate…, then confirm.
2. On the new Mac, open the license file or paste the key.

If the old Mac is gone (sold, lost or broken) and you can’t deactivate it, email support@tidlark.com with your purchase email address and we’ll free the place for you.

Grant Full Disk Access

macOS protects some folders, such as Mail, Safari and other apps’ data. Without Full Disk Access, Tidlark can’t look inside them and shows “Some locations could not be read”.

1. Open System Settings › Privacy & Security › Full Disk Access.
2. Turn on Tidlark. If it isn’t listed, click + and choose Tidlark in Applications.
3. Quit and reopen Tidlark.

Full Disk Access is optional. Tidlark works without it; scans just cover fewer places. Other permissions Tidlark may ask for: App Management (so the Uninstaller can remove other apps), Accessibility (for Screen Cleaning mode and the “may not be responding” alert) and Notifications (for Pulse alerts). Setup explains each one; you can skip any and grant it later.

Send a support bundle

If something goes wrong, a support bundle helps us find out why. In Tidlark, open Settings › Privacy and choose Preview and Export Support Bundle…; you see the full text before you save it. Personal details such as your name, home folder, email addresses, IP addresses, serial numbers and license keys are removed automatically. Nothing is sent unless you attach the file to an email yourself.

Common questions

What you see	What to do
“Some locations could not be read”	Grant Full Disk Access, then reopen Tidlark.
The Uninstaller can’t remove an app	Quit the app first. If it still fails, allow Tidlark in System Settings › Privacy & Security › App Management.
Pulse isn’t in the menu bar	Turn on Settings › Schedules › Run menu bar agent. If it says “Waiting for approval”, allow Tidlark in System Settings › General › Login Items.
CPU temperature says “Unavailable”	macOS has no public CPU temperature reading, so Tidlark doesn’t guess. It shows the system’s thermal state instead.
Disk health says “Unavailable”	The drive doesn’t share health data with macOS. This is common for USB and Thunderbolt enclosures.
No alerts from Pulse	Allow notifications for Tidlark, and check Toolbox › Notification Preferences.
Screen Cleaning won’t start	It needs Accessibility permission. To exit, hold ⌘ + Esc for 2 seconds; it also ends by itself after 60 seconds.
Something was removed that I want back	Look in the Trash, or in Tidlark’s Holding Area for system items (kept for 30 days). The History shows where each item went.

Uninstall Tidlark

Open Settings › General and click Uninstall Tidlark…, then confirm. Tidlark stops its menu bar agent and helper, moves its own settings and data to the Trash, and then moves itself to the Trash. If items are still in the Holding Area, restore or remove them first; the uninstall sheet reminds you.

To remove it by hand instead:

1. Quit Tidlark and Pulse.
2. In System Settings › General › Login Items, remove the Tidlark items.
3. Move Tidlark from Applications to the Trash.
4. Delete ~/Library/Application Support/Tidlark and ~/Library/Preferences/com.tidlark.Tidlark*.plist.
5. Optionally, in Keychain Access, delete the items named com.tidlark.Tidlark.license.